💬 Message Types and Communication Channels
Our platform offers powerful tools for communicating with your community — whether it's sending event reminders, registration confirmations, or promotional messages. Here's a breakdown of the types of messages you can send and the channels you can use.
✉️ Message Types
There are two main types of messages that admins can configure and use on the platform:
🔹 On-Demand Messages
Definition: Messages sent manually by community admins when needed.
There are two options:
To Registrants of a Specific Event or Object – e.g., sending a reminder or sharing updates.
To Community Members – e.g., promoting upcoming events to specific interest groups.
On-demand messages can be typed directly or sent using a saved message template.
🔹 Trigger-Based Messages
Definition: Messages that are automatically sent when specific actions occur on the platform.
Examples of triggers:
A resident registers or cancels a registration
An event or activity is created
There are two types of trigger-based messages:
General Automated Messages – sent by default across all events or pages
Custom Automated Messages – crafted for a specific event or use case (like a custom confirmation message)
These messages can be sent to:
The registrant
The event organizer or point of contact
Community admins
📲 Communication Channels
Each message can be sent via one or more of the following channels:
✅ SMS (Text Messages)
Fast, direct, and ideal for time-sensitive updates.
Best For:
Registration confirmations
Event reminders
Last-minute updates or cancellations
Included at no extra cost: SMS usage is already included in your community’s contract. You can monitor remaining message volume in your Organizational Dashboard.
Flexible and rich in content — perfect for detailed or recurring messages.
Best For:
Confirmation emails with details or attachments (like tickets)
Monthly newsletters or promotional emails
Post-event follow-ups
✅ WhatsApp (Available to Select Communities)
A mobile-friendly channel supported in specific communities.
Best For:
Quick reminders
Targeted outreach
Supplementary marketing
Note: WhatsApp is not available to all users. To activate WhatsApp messaging, please contact your Customer Success Manager.